Frequently Asked Questions

  1. How long does it take to receive my samples?
  2. Please allow 6-8 weeks for delivery of your Try Before You Buy Sampler samples.
    If it has been more than 8 weeks since you’ve placed your order, please contact us.

  3. Can I order samples from Try Before You Buy Sampler if I am a US resident?
  4. Unfortunately, Try Before You Buy Sampler is valid in Canada only.

  5. I did not receive all the samples that I selected. Can I place another order?
  6. Unfortunately, you cannot place another order. Try Before You Buy Sampler allows for one package
    per mailing address per offer period.

  7. When I try to log on to Try Before You Buy Sampler, I receive the following message: Due to overwhelming support
    of this program, all the online samples are gone. This offer was only available for a limited time.
  8. Unfortunately, this message means that there are no more samples available for this edition of Try Before You Buy Sampler.

  9. I tried to place an order on Try Before You Buy Sampler, but received the following message: It looks like you’ve already
    requested samples during this offer period. If you haven’t received them yet, they should be arriving soon!
  10. Unfortunately, there is a limit of one package request per mailing address per offer period and it seems as though you have already placed an
    order for this offer period. You should be receiving samples 6-8 weeks from when the order was placed.

  11. I tried to place an order on Try Before You Buy Sampler, but received the following message: Unfortunately another user with this
    mailing address has already requested samples during this offer period.
  12. Unfortunately, there is a limit of one package request per mailing address per offer period and it seems as though someone else from your
    household has already placed an order for this offer period.